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Opportunities

Public Area Attendant

Posted: 02/26/2015

Type: Condo Maintenance

Description:
Responsible for the overall appearance of the buildings and grounds at one or more Resort Collection properties.

Inspect, clean and perform general handyman duties for property, including towers, parking garage, common areas, walkovers, trash chutes and dumpster areas.

Perform periodic equipment inspections and preventive maintenance, as directed.

High school or equivalent education preferred.

General Maintenance and Housekeeping experience preferred, preferably in a resort environment.

Must possess valid Drivers License.

Hourly rate starts at $9.00.

Housekeeping Supervisor

Posted: 02/23/2015

Type: Rooms

Description:
Assist Housekeeping Manager and Director of Housekeeping with day-to-day operations. Provide training, coaching, and counseling to all housekeeping personnel. Inspect assigned areas to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.

Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions.

Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support.

Conduct inspections of guest rooms and provide feedback to room attendants.

Manage administrative duties, including payroll and operating expenses.

High school or equivalent education required.

Minimum two years in housekeeping leadership at progressively higher levels of responsibility.

Must possess valid Drivers License.

Marketing Manager

Posted: 02/23/2015

Type: Sales and Marketing

Description:
Manage internal and external communication for ten resort properties and championship golf course; to include annual in-room publication; local, regional and national advertising; internal print publications, press releases, group sales material, video production, on property event flyers or promotion materials and interactive (social media).

Manage relationship with advertising agency; media buys, creative and budget.

With VP of Sales & Marketing, and Director of Group Sales develop annual marketing and advertising budget; manage annual budget.

Maintain local and regional media relationships, support resort staff in all advertising and public relations efforts.

Event planning and coordination for local and regional destination events.

Maintain community presence for organization through committee involvement.

Maintain property brand and image integrity

Process invoices for timely payment

Update and manage collection database

Manage sponsorship requests, gifts, or event promotion

Order marketing amenities

Support Sales Manager needs for events, travel or tradeshows

Work with Director of Revenue Management to develop promotions for transient room nights

Manage NAVIS narrowcast system and promotions for reporting

Event planning and coordination for local and regional destination events.

Four Year Degree or equivalent work experience required.

Five years related experience or equivalent combination of education and experience. Supervisory/Management experience preferred. Knowledge of local market, community events and industry trends preferred. Must have knowledge of a resort structure and how all departments interact.

Must possess a valid driver license.


Reservations Supervisor

Posted: 02/20/2015

Type: Reservations

Description:
Reservations Supervisor is responsible for the daily supervision and coordination of efforts in the Reservations Sales office. This position will provide supervision, leadership and support to all Vacation Planners. With guidance of the Director of Reservations, this position will assist with the consistent implementation of the Navis sales process and achievement of revenue objectives.

The Reservations Supervisor will play an active role in hiring, training, scheduling, coaching associates, performance evaluations and ensuring that our company policies are enforced.

Daily supervision of the Reservations Sales office and corresponding efforts of all Vacation Planners. Delegation of work tasks required to respond to inquiries and book reservations originating on a variety of channels. Coordination of daily lunch and break schedules to ensure optimal phone coverage at all times.

Implementation and oversight of the Navis sales process as instructed by the Director of Reservations.
Verbal and written communication with guests, owners and internal/external customers. Ensure that Reservations Sales team is abreast of all property amenities, events and promotions.

Projects, meetings, and other related events that will require the participation of the Reservations Supervisor.

Assist Group Reservations Manager with tasks during high volume need periods and assist agents with group training and questions.

Previous supervisory experience desired preferably in a call center/customer service environment.

Bell / Luggage Attendant

Posted: 02/18/2015

Type: Rooms

Description:
Greet and welcome arriving guests as they enter the property. Assist both arriving and departing guests with baggage handling.

Welcome guest and assist with luggage. Inform guests of all safety features and amenities in unit and promote resort outlets. Assist other departments in carrying out these daily duties.

Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Maintain accurate logs and paperwork.

Deliver packages, faxes and other items to guests. Assist guests with taxi or other transportation services.

Maintain work area and luggage storage area for appearance, organization, and operational effectiveness. Clean and perform routine maintenance on bell carts and equipment.

Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

Previous hospitality experience preferred

Owner Services Agent

Posted: 02/18/2015

Type: Community Association Management

Description:
Responsible for controlling entry to non-rental units, as approved by unit owner and also responsible for providing administrative support for Community Association Manager.

Control and document all entries to non-rental units, as approved by unit owner; including vendors, guests and employees.

Issue and maintain records on owner vehicle decals.

Provide administrative/clerical support for Association Manager and Maintenance Manager.

Control all lost and found items.

High school or equivalent education preferred.

Previous customer service/administrative support experience required, preferably in a resort environment. Working knowledge of Microsoft Office products: Word, Excel and Outlook.

Must possess valid Drivers License.

Starting hourly rate of $10.75

Housekeeping Inspectors

Posted: 02/17/2015

Type: Rooms

Description:
Inspect guests units to ensure cleanliness, maintenance and set up standard, as well as to verify status. Ensure everything is in working order and record and follow-up with all maintenance work orders. Inventory all unit supplies and report items to be replaced due to damage
Assist in maintaining a clean, well-stocked and orderly linen room. Assist Room Attendants and Housekeeping Aides as needed. Clean units as needed.
Complete accurately, and in a timely manner, any assigned paperwork.
Train Room Attendants on Resort Collection Standards.
Prior Housekeeping/Janitorial experience required. Preference given to applicants with previous Inspector experience. Must be able to work weekends and have excellent customer service skills.

Rental Services Agent

Posted: 02/17/2015

Type: Rooms

Description:
Act as Liaison between Owners, Guests and the Management Company. Provides friendly, courteous service and follow up. First contact for all issues, requests and questions.

Field issues and requests for other departments, vendors and staff.
Maintain condition and damage control for multiple units and/or properties.
Office work such as answering phones, typing, filing, emailing and communication with owners.
Complete inventories, housewares and room photos for each unit twice per year.

Customer Service Experience required and must be able to multi-task in a fast paced environment.

Must possess valid Drivers License.

Starting hourly rate of $10.25

Outlet Supervisor

Posted: 02/13/2015

Type: Foodn and Beverage

Description:
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.

Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.

Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

High school or equivalent education required.

Minimum two years food and beverage service background required

Bartender

Posted: 01/30/2015

Type: Food and Beverage

Description:
Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner.

Prepare drinks for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary.
Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas.
Provide opening and closing inventory of spirits.
One year bar experience preferred. Prior hospitality experience preferred.
Must be minimum age to serve alcohol.

This tipped position starts at $5.03 per hour.

Server

Posted: 01/30/2015

Type: Food and Beverage

Description:
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

Take orders for and serve all food and beverage requests, using
suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.
Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
Maintain proper condition and cleanliness of dining areas and servicing equipment.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.

One year experience as food server in full service restaurant is required. Customer service experience preferred.
Must be minimum age to serve alcohol.

This tipped position starts at $5.03 per hour.

Hostess

Posted: 01/30/2015

Type: Food and Beverage

Description:
Greet arriving guests, welcome them into the establishment and seat them. Responsible for positive experience of guests while maintaining the quality standards of the outlet.

Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
Make sure all menus are wiped down, free of spots or stains, and complete. Make sure entry doors are clean, free of debris and inviting.
Make sure the server is aware they have been sat.
Answer incoming telephone calls, note reservations and special requests by Guests.
Minimum of one year experience in public contact or customer service position preferred. Preferred restaurant/hospitality experience.

Starting hourly rate is $9.00

Busser

Posted: 01/30/2015

Type: Food and Beverage

Description:
Provide friendly, courteous and efficient quality presentation of food and beverage service to all guests. Clean and set up tables in the outlet and perform other food service related duties, including general cleaning and set up.

Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties.
Serve water, bread and coffee and greet guests by name whenever possible during the course of meal service.
Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
No prior experience required. Public contact experience desired.
Starting hourly rate is $8.05.

Cook

Posted: 01/30/2015

Type: Food and Beverage

Description:
Manage all aspects of the food production for assigned restaurant or outlet, including food preparation according to the description. Adhere to sanitation practices.

Prepare food items for customers using a quality predetermined method in a timely and consistent manner.
Set up station with predetermined mise en place required to service all banquet functions.
Practice sanitation and safety daily to ensure the total customer satisfaction.
Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slicers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
One year cook experience preferred. Prior hospitality experience preferred.

Starting hourly rate is $9.75

Clerk / Cashier

Posted: 01/30/2015

Type: Food and Beverage

Description:
Greet guests and courteously answer telephones, take orders, handle all calls and cash/credit transactions. Responsible for positive experience of guests while maintaining the quality standards of the outlet.

Answer incoming telephone calls and general guest questions about resort.
Complete and record purchase requisitions to maintain documentation of purchases. Serve and/or prepare selected food items in predetermined method in a timely and consistent manner. Use suggestive selling techniques to increase check average.
Make sure all menus/collateral/counters are wiped down, free of spots or stains, and complete. Make sure entry doors are clean, free of debris and inviting. Clean all shelves and refrigerators and set up for next shift.
Practice sanitation and safety daily to ensure total guest satisfaction.
Assist in inventory control. Provide an accurate assessment of inventory levels on a quarterly basis.
Minimum of one year experience in public contact or customer service position preferred. Preferred restaurant/hospitality experience.
Starting hourly rate is $9.00

Golf Course Starter

Posted: 01/29/2015

Type: Hombre

Description:
A Golf Starter performs customer relations work to assure optimum use of golf course facilities through scheduling golfers' starting tee times, inspecting registrations and tickets for validity, and providing information on course rules and procedures.

DUTIES AND RESPONSIBILITIES:
This position will meet and greet all customers in a warm, friendly and professional manner.
This position will arrange cart fleet and players in proper starting order, and maintain order on the course.
This position assures guests’ tee off on the proper course and at the proper tee.
This position will inform guests of course rules and regulations and keep a record of all rounds played, including cart usage. Making sure all players have receipts for
their rounds of golf.
This position will keep the golf shop and the ranger informed as to the status of the first tee.
This position will keep tee area and starter area clean, sweeping, dusting, and removing trash where needed.
This position will require light janitorial duties in/around the golf shop and on the golf course on an as needed basis.
Previous Golf experience preferred.
Starting hourly rate $8.05

Golf Course Cart Attendant

Posted: 01/29/2015

Type: Hombre

Description:
POSITION PURPOSE:
The Hombre Cart Attendant greets all guests and ensures all carts are clean and ready for customers' use.

DUTIES AND RESPONSIBILITIES:
Delivers and promotes prompt, courteous and friendly service to all members, guests and employees.
Clean and prepare golf carts for use (i.e. stock towels, tees, pencils, scorecards, etc.)
Report any cart problems to mechanics in a timely manner
Stage carts for play in the staging area neatly and organized.
Assist guests with their golf bags and other equipment.
Keeps your tee sheet up to date with the pro shop.
Ensures customer satisfaction and positive relations through daily interaction with members and guests.
Maintains driving range, keeps pro shop stocked with range balls.
Works in conjunction with inside staff and starters/rangers.
Maintains cleanliness and orderliness of outside areas.
Drives golf carts at a safe speed at all times.
Cleans restrooms when necessary.
Empties trash receptacles when necessary.
Washes and details each golf cart after each round played.
Acts as an ambassador and promoter of facility at all times.

Candidate must work in varied weather conditions, previous guest service experience, excellent communication skills, previous golf experience, the ability to load/unload heavy golf bags and work a flexible schedule.

Must possess a valid Florida Driver’s License

Starting hourly rate $8.05

Summer 2015 Recreation Intern

Posted: 01/23/2015

Type: Activties

Description:
As a recreation Intern you will be required to complete the following with professionalism:
Plan, budget, and implement diverse recreation activities and events at the resort.
Develop promotional collateral for all recreation programs effectively within the resort.
Actively maintain risk management applications to the activities.
Follow guidance and assignments of Recreation Director & Manager to ensure proper implementation.
Work collaboratively as a team to produce activity programs that are beneficial to the resort’s guests.
Supervise and coordinate nightly programs for kids 5-12 years of age.
Maintain a presentable work area and kid’s recreation facility.
Create activities that are appealing to kids of all demographics and families.
Track daily administrative paperwork for events conducted within the resort.
Construct and present a proficient budget analysis and expense report to present to management upon completion of the summer internship.
Qualifications:
One or two years’ experience in the field or related area.
CPR/First Aid certification.
Strong communication and computer skills.
Desire to learn and succeed in commercial recreation field.
Willingness to work consecutive hours, weekends, and holidays.
Ability to work successfully in coordination with other interns.
Ability to bring sincere enthusiasm into the work environment to establish fun and energetic activity programs for our guests.
Physical Requirements:
The ability to lift up to 50 pounds.
Excellent stamina to walk and stand for long periods of time and the ability to participate in activities.
Withstand working in hot temperatures and high humidity.
MUST be able to SMILE for long periods of time!!!!
Hourly rate is $10.00 and approximately 40 hours per week.
Must be available to work Monday, May 11, 2015 to Sunday,
August 9, 2015.

Golf Course Irrigation Technician

Posted: 01/21/2015

Description:
Maintain detailed list of jobs to be completed. Work on irrigation projects and repairs. Maintain waterfall and fountains. Clean and maintain irrigation heads, valves, and control boxes.

Order supplies as needed for irrigation inventory and repairs

Maintain irrigation building

Maintain daily log of well usage and pump station usage

Hourly rate starts at $11.00

Golf Course Assistant Superintendent

Posted: 01/21/2015

Type: Hombre

Description:
Responsible for the overall condition of the golf course including but not limited to: daily operations, scheduling maintenance, managing budgeted costs and proper chemical usage. Responsible for maintaining the turf and playing conditions of the Golf Course to the highest level and provide the finest possible playing conditions and surroundings for guests.
Oversee and maintain turf and playing conditions to the highest level possible by direction of staff scheduling, landscape management, chemical applications, irrigation management, and special cultural practices.
Supervise, coordinate, train, and schedule daily assignments and projects conducted by the golf course staff.
Maintain certification in pesticide application by the appropriate regulatory agency. Familiar with basic fertilizer processes including set up, storage, application, and compiling accurate record keeping procedures. Apply fertilizer and chemicals to golf course as conditions dictate i.e. fertilizers, applications, top dressing, and aerification.
Most work tasks are performed outdoors and must have Grounds Maintenance experience.
Must be able to work a flexible shift.
For this position, a Florida state pesticide certification within 60 days of hire is required.

Tram Driver

Posted: 01/07/2015

Type: Rooms

Description:
Drives tram and van to transport guests, owners or company personnel by performing the following duties.
Drives tram and van throughout property, stopping at designated tram stops, or other destinations according to assigned schedule. Assists passengers into and out of vehicle. Assist with loading and unloading baggage. Deliver packages to units for guests and owners.
Operates radio or similar device to communicate with base station or other vehicles to report status of service.
Maintains maintenance records to keep vehicles clean and serviced with fuel, lubricants,
and accessories. Keep up routine service on vehicles through our rental maintenance department if needed.
Keep records of trips and distance in log book.
Must posses a CDL “P” license.
Must have valid drivers license with clean driving record.
Bilingual or multilingual ability preferred.
Hourly rate starts at $9.00.

Pool Attendant

Posted: 01/07/2015

Type: Activities

Description:
To ensure that the entire pool area including chairs, tables, and pools are clean prior to opening pool and to ensure guest satisfaction throughout the day.
Constant walk-through of pool area to make certain it is clean (no trash on the grounds) and tidy, including emptying trash receptacles. Ensure all pool furniture is in its proper place.
To complete setting up and breaking down of all service cabanas as designated by management.
Inspect entire pool area replacing any missing items and/or repairing (when possible) any items needing attention. (i.e. umbrellas, chairs, flags).
Most work tasks are performed outdoors and vary due to weather conditions.
Must possess valid drivers license and we will train on CPR Certification.
Hourly rate starts at $9.00.

Room Attendant

Posted: 12/30/2014

Type: Housekeeping

Description:
Clean guest units in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest units for sale. Refresh occupied guest units, as assigned. Clean and reset guest units according to established Resort Collection standards.
Complete accurately, and in a timely manner, any assigned paperwork.
Perform general cleaning tasks using standard resort cleaning products to adhere to health standards.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Requires good communication skills, both verbal and written.
Hourly rate starts at $9.50

Housekeeping Dispatch

Posted: 12/18/2014

Description:
Responsible to prepare the daily room breakout for housekeeping staff. Use computer to record maintenance work orders. Answer phone and record and dispatch staff and guest requests. Maintain lost and found records.

Assist guests and owners in professional and friendly manner. Follow up with guests on all requests and issues such as extra supplies, lost and found, scheduling cleaning, broken items and general questions.

Keep work area clean and organized. Assist housekeeping staff and other departments as needed.

Must be organized and able to multi-task with excellent customer service skills

Pay rate starts at $10.25 per hour.

Front Desk Agents

Posted: 12/14/2014

Description:
Attend to guests' and owners' needs including but not limited to, Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address and credit information.

Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Wage: Starts at $10.25 /hr

Reservation Agents

Posted: 02/17/2014

Description:
The Reservation Sales agent handles all guest calls for booking reservations. Answers questions regarding rates and availability and asks questions to help determine the resort that would best suit their vacation rental needs. Serves the guest by giving accurate information in an efficient, courteous and professional manner. Job duties will require outbound calls to guests and data entry of online reservations.
Answer reservations line in a professional, friendly and efficient manner. Provide guests with the requested information concerning the resort, rates, availability, the resorts amenities and the surrounding area. Obtain the necessary information from the guests and enter into the NAVIS and SMS system. Agent must be effective in sales and customer service and adhere to the NAVIS compliance guidelines and sales philosophy.
Process incoming Online Travel Agency (OTA) reservations correctly and in a timely manner. Agent will make outbound calls to return voicemails and follow up with guests that previously shown interest in Resort Collection. Any other duties as dictated by supervisor or manager.
Previous call center/customer service experience preferred

Wage: Range starts at $10.25/hour

Join the Resort Collection Team

Resort Collection isn’t just a great company to vacation with, it’s a great company to work for too. We have immediate openings for talented and motivated professionals. Apply online or in-person at 11212 Front Beach Rd., Panama City Beach, FL 32407.

Apply Online

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