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Opportunities

Guest Service Supervisor

Posted: 07/27/2016

Type: Lodging

Description:
Hands-on supervision of employees of the Guest Services Department, including Front Desk Agents, Tram and Valet. Delegate job assignments and manage the work environment to ensure maximum efficiency while maintaining service standards.

Accept requests from guests and employees regarding assistance with baggage handling and storage, delivery of items, limousine transfers, or assistance with obtaining transportation and assigning agents to handle these requests. Supervise and direct the Guest Services staff and make adjustments as needed to maintain service standards. Maintain front desk logs, keeping them accurate, updated and in good order. Resolve guest and employee concerns on the spot in a manner, which is beneficial to all involved.

Work with the agents thru check-in process to identify, register and room guests. Make corrections or adjustments to the seamless check in system as the operation necessitates.

Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. If necessary supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.

Maintain the check-in station for appearance, organization, and operational effectiveness. Must be proactive in the maintenance of the valet and bell stand for appearance, organization, and operational effectiveness. Inspect employees’ uniforms, operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff.

Conduct daily pre-shift briefings.

High school or equivalent education required.

Minimum one year previous supervisory and/or management experience in hospitality or customer service related position.


Rental Maintenance Dispatch

Posted: 07/26/2016

Type: Rental Maintenance

Description:
Field and dispatch all maintenance call, ensuring owners and guest prompt and courteous services.

Enter billing information on completed work order in computer. Assist department office manager with owner billing, work order entry, tracking and material purchases.

Receive and screen rental maintenance call, providing prompt courteous service. Receive and process work orders. Dispatch work order to Maintenance Techs.

Assist with Inventory counts monthly.

High school or equivalent education required.

Minimum one to two years previous office or administrative experience. Must have previous experience with excel, and preference given to applicant with IQ Ware experience.



Owner Services Agent

Posted: 07/22/2016

Type: Association Management

Description:
Responsible for controlling entry to non-rental units, as approved by unit owner and also responsible for providing administrative support for Community Association Manager.

Control and document all entries to non-rental units, as approved by unit owner; including vendors, guests and employees.

Issue and maintain records on owner vehicle decals.

Provide administrative/clerical support for Association Manager and Maintenance Manager.

Control all lost and found items.

High school or equivalent education preferred.

Previous customer service/administrative support experience required, preferably in a resort environment. Working knowledge of Microsoft Office products: Word, Excel and Outlook.

Must possess valid Drivers License.

Starting hourly rate of $9.75 with increase to $10.50 after 90 days. Full-time benefits include choice of 7 different medical plans, dental and vision insurance, disability and life insurance, 401K savings with company match, paid holidays and paid time off.

Guest Service Manager

Posted: 07/14/2016

Type: Lodging

Description:
Supervise the employees of the Guest Services Department by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Supervise and direct the Front Desk/ Tram Drivers / Bell staff and make adjustments as needed to maintain service standards. Accept requests from guests and employees regarding luggage handling and storage, delivery of items, limousine transfers and transportation and assign agents to handle these requests. Maintain all bell stand logbooks, keeping them accurate, updated and in good order. Resolve guest and employee concerns expeditiously in a manner which is beneficial to all involved.
Must be proactive in the maintenance of the front office area for appearance, organization, and operational effectiveness. Inspect employees’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff.
Conduct staff meetings and daily pre-shift briefings.
Prepare and maintain all group, tour and delivery paperwork to ensure accuracy and operational standards are upheld.
Supervise all group luggage transfers and amenity deliveries to ensure proper handling and completion.
Complete daily paperwork, schedule and payroll.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Must be able to work weekends and holidays and have flexible hours to meet business demands.


RCVR Development Manager

Posted: 07/13/2016

Type: Vacation Rentals

Description:
Responsible for managing operations of Resort Collection Vacation Rentals. Managers must also establish relationship with guest and owners ensuring credibility and confidence in programs. Managers must identify owners’ needs and objections, as well as identifying revenue enhancing options to maximize profit for the resort and meet owners’ needs. Responsibilities include, but are not limited to the following:

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Manage RCVR operations
• Establish and maintain relationship with owners on program
• Keep abreast of changes in our dynamic industry and evaluate potential opportunities for development.
• Marketing
• Reservation
• Check-in coordination
• Guest services
• Vendor scheduling
• Damage inspection/resolution
• Unit-quality assurance
• Accounts payable/receivable
• Owner services for RCVR management program
• Managing operations
• Assisting with Business Development as needed as it relates to RCVR and Resort Collection as a whole.

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Knowledge of local market, community events and industry trends preferred. Must have knowledge of a vacation rental / resort structure and how all departments interact.

Housekeeping Manager

Posted: 07/11/2016

Type: Lodging

Description:
Assists Director of Housekeeping with day-to-day operations. Provides training, coaching, and counseling to all housekeeping employees.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Facilitates hiring process, including interviewing, training, and evaluating job performance.
Provides ongoing training and development to all positions.
Interacts with all employees in the Housekeeping Department—evaluating, coaching, counseling, and providing leadership support.
Conducts inspections of guest rooms and provides feedback to housekeepers and inspectors.
Manages administrative duties, including payroll and operating expenses.
Monitors consumption and order replacement of guest and cleaning supplies.

One to two years Housekeeping leadership experience, Associate or Bachelor's degree (B. A.) from four-year college or university preferred.

Valid Driver's License required.

Must have excellent communication and team building skills and must be able to work a flexible schedule including weekends and holidays.




Pro Shop Attendant

Posted: 07/11/2016

Type: Activities

Description:
To provide Resort Collection guests and Club members with courteous, professional and friendly service. This position may be required to work in Club Pro Shop, as Ranger/Beverage Cart Attendant, Pool Attendant, Activities Attendant and as Guest Services Desk Agent.

Take appointments and sign ups for various activities and events, including tee times, both winter and summer events. Check in all guests and members using facility, collecting payment when necessary, following all policies and procedures. Promote and sell club memberships.

Assist in sales in the Pro Shop to guests and members.

Monitor activity on golf course, pool deck, and tennis courts. Check receipts to verify payment, ensure appropriate attire and behavior, ensure that rules are being adhered to and equipment is not being abused.

High school or equivalent education preferred.

Previous resort experience preferred.

Must possess valid Drivers License.

Starting hourly rate of $9.25 with pay increase after 90 days.



Laundry Driver

Posted: 07/05/2016

Type: Laundry

Description:
Responsible for the proper pick-up and delivery of linens to and from the Laundry and outside accounts, ensuring prompt and courteous service.

Safely operate delivery truck, ensuring prompt and accurate pickups and deliveries to internal and external accounts.

Maintain neat and accurate stock of linens in linen rooms.

Load/unload truck for pickups and deliveries.

Assist with other laundry duties, as requested.

High school or equivalent education preferred.

No prior experience required. Prior laundry and/or hospitality experience desired.

Must possess valid Drivers License.

This is a PT, seasonal position working 4 day shifts.


Housekeeping Supervisor

Posted: 06/16/2016

Type: Lodging

Description:
Assist Housekeeping Manager and Director of Housekeeping with day-to-day operations. Provide training, coaching, and counseling to all housekeeping personnel. Inspect assigned areas to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.

Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions.

Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support.

Conduct inspections of guest rooms and provide feedback to room attendants.

Manage administrative duties, including payroll and operating expenses.

High school or equivalent education required.

Minimum one to two years housekeeping experience at progressively higher levels of responsibility.

Must possess valid Drivers License.

This full-time, year round position is eligible for choice of 7 different medical plans, dental, vision, life and disability insurance. Paid holidays and time off, 401K.

Rental Maintenance Tech 2 and 3

Posted: 06/13/2016

Type: Rental Maintenance

Description:
Responsible for the maintenance of all management property, rental and non-rental units, at owners’ request.

General maintenance and repair of all rental and approved non-rental units. General repairs of Resort Management offices.

Perform monthly HVAC preventive maintenance.

Filling out and turning in all work orders including documenting all parts used for each job. Completing follow ups to appropriate departments.

High school or equivalent education preferred.

Minimum 2 years’ experience maintenance, preferably in a resort environment. Must have knowledge of plumbing, electrical, appliances and minor HVAC.

Must possess valid Driver’s License.

Must be able to read, write and speak English. This position must be on call some nights (11:30pm to 7:30a) so must have valid Driver’s License and reliable transportation. Must be able to work nights and weekends.


Housekeeping Admin

Posted: 06/01/2016

Type: Lodging

Description:
Responsible to prepare the daily room breakout for housekeeping staff. Use computer to record maintenance work orders. Answer phone and record and dispatch staff and guest requests. Maintain lost and found records.

Assist guests and owners in professional and friendly manner. Follow up with guests on all requests and issues such as extra supplies, lost and found, scheduling cleaning, broken items and general questions.

Keep work area clean and organized. Assist housekeeping staff and other departments as needed.

Must be organized and able to multi-task with excellent customer service skills. Must be able to work a flexible schedule and weekends and holidays are required.

Pay rate starts at $10.25 per hour with a pay increase after 90 days. Full-time benefits include choice of 7 medical plans, dental, vision, and life insurance, paid time off and 401K.

Cook

Posted: 05/31/2016

Type: Food and Beverage

Description:
Manage all aspects of the food production for assigned restaurant or outlet, including food preparation according to the description. Adhere to sanitation practices.

Prepare food items for customers using a quality predetermined method in a timely and consistent manner.

Set up station with predetermined mise en place required to service all banquet functions.

Practice sanitation and safety daily to ensure the total customer satisfaction.

Assist servers, bartenders, dish washers when necessary.

Participate in the deep cleaning of the outlet.

One year cook experience preferred. Prior hospitality experience preferred.

Pool Attendant

Posted: 05/06/2016

Type: Activities

Description:
To ensure that the entire pool area including chairs, tables, and pools are clean prior to opening pool and to ensure guest satisfaction throughout the day.

Constant walk-through of pool area to make certain it is clean (no trash on the grounds) and tidy, including emptying trash receptacles. Ensure all pool furniture is in its proper place.

To complete setting up and breaking down of all service cabanas as designated by management.

Inspect entire pool area replacing any missing items and/or repairing (when possible) any items needing attention. (i.e. umbrellas, chairs, flags).

High school or equivalent education required.

Previous Hospitality experience preferred.

Must possess valid drivers license and CPR Certification preferred.

This seasonal position starts at $9.00 per hour.


Evening Room Attendant

Posted: 03/30/2016

Type: Housekeeping

Description:
Clean guest rooms in accordance with established Resort Collection quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale.

Clean and reset guest bedroom, bathroom, living room, kitchen, balconies and other areas according to established standards.

Organize and stock cleaning cart and organize linen closets on floors assigned.

Complete accurately, and in a timely manner, any assigned paperwork.

Other duties as assigned such as cleaning public restrooms, offices and other common areas.

This seasonal position will be required to travel between properties so a valid drivers license is required. Must have previous housekeeping experience and be able to work evening hours. Weekends and holidays are also required.
Starting rate of $9.50 per hour plus mileage.

Real Estate Agent

Posted: 03/10/2015

Type: RC Real Estate Group

Description:
Independent Contractor Status

Minimum Standards & Qualifications

In order to maintain our Independent Contractor status, the following items are both
understood and followed in day-to-day operations:

1. Associate pays all of their own BCAR dues. Associate pays for his/her continuing education expenses and renewal fees.
2. Associate pays auto expenses without compensation from Broker.
3. Associate pays own entertainment expenses without reimbursement.
4. Associate has not been required to maintain specific floor day schedules, nor forced to attend meetings. Although, if the Associate is unable to adapt to the suggested schedule the Broker will assign another associate to take Associates days.
5. Associate is not required to meet mandatory quotas but will be subject to minimum performance productivity.
6. Each Associate shall decide individually when to take vacations. The Associate is responsible for locating another Associate to assume the responsibility for covering floor time.
7. Associate pays own income tax and F.I.C.A.
8. Associate receives no minimum salary or sick pay.
9. Association with Broker may be terminated by either party at any time upon notice, but the rights of the parties to any fees which accrue prior to said parting shall not be divested by either party.
10. Each Associate is directly subject to sanctions from governmental bodies and will use the National Association of REALTORS Code of Ethics as a professional guideline.
11. An Associate is not required to join training programs or group programs.
12. Each Associate will sign an Independent Contractor Agreement every 5 years.

Florida Real Estate license is required.

Join the Resort Collection Team

Resort Collection isn’t just a great company to vacation with, it’s a great company to work for too. We have immediate openings for talented and motivated professionals. Apply online or in-person at 11212 Front Beach Rd., Panama City Beach, FL 32407.

Apply Online

 

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