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Community Association Manager (CAM)

Posted: 11/12/2017

Type: FT - Community Association, Destin

Summary: Managing the day-to-day activities of the Community Association to ensure that federal, state and local guidelines/statutes are being followed. Perform regular property inspections and coordinate the maintenance and repair to maintain the association common property; work closely and effectively with the Board of Directors; attend Board meetings and Annual Owner meetings as needed; act as a liaison between the Association Boards and homeowners; oversee the activities of contracted vendors. Strong management skills, customer service skills and supervisory skills are required.
This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, human resources, maintenance and security functions of an HOA community. The position requires the Community Association Manager be on call 24-hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Community Association Manager are under the direct supervision of Resort Collection and are performed as stated, in the Management agreement between the governing Board of Directors and Resort Collection.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Act as liaisons between on-site managers or tenants and owners.
Confer regularly with community association members to ensure their needs are being met.
Direct and coordinate the activities of staff and contract personnel, and evaluate their performance.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Investigate complaints, disturbances and violations, and resolve problems, following management rules and regulations.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs or property availability.
Manage and oversee operations, maintenance, administration, and improvements of commercial, industrial or residential properties.
Plan, schedule and coordinate general maintenance, major repairs and remodeling.
Prepare detailed budgets and financial reports for properties.
Prepare and administer contracts for provision of property services such as cleaning, maintenance and security services.
Purchase building and maintenance supplies, equipment or furniture.
Maintain contact with insurance carriers, fire and police departments and other agencies to ensure protection and compliance with codes and regulations.
Meet with boards of directors and committees to discuss and resolve legal and environmental issues.
Portfolio Managers will be required to manage multiple associations simultaneously. Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions. Maintains financials.
Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
Communicates in a professional and Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Ability to run a BOD meeting when necessary according to Robert’s Rules of Order.
Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations.
Monitors contracts regularly. Sends cancellation notices timely.
Maintains accurate records, files and communications pertinent to the Association office (cabinets and computer files).
Organizes of insurance files and policies.
Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
Performs employee evaluations and conducts staff meetings.
Prepares a bid comparison analysis spreadsheet.
Extensive knowledge of plumbing, electrical, HVAC and refrigeration.
Prepares and uses of RFP for bid solicitation (Request for Proposal with scope of work detailed).

Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:
Must possess and maintain a valid drivers’ license. Must maintain and possess a valid Community Association license in Florida.

Salary depending on experience.

Summer 2018 Recreation Intern

Posted: 11/09/2017

Type: FT - Seasonal, Activities Department

To provide Resort Collection guest and club members with courteous, professional and friendly service.

As a recreation Intern you will be required to complete the following with professionalism:
Plan, budget, and implement diverse recreation activities and events at the resort.
Develop promotional collateral for all recreation programs effectively within the resort.
Actively maintain risk management applications to the activities.
Follow guidance and assignments of Recreation Director & Manager to ensure proper implementation.
Work collaboratively as a team to produce activity programs that are beneficial to the resorts guests.
Supervise and coordinate nightly programs for kids 5-12 years of age.
Maintain a presentable work area and kids recreation facility.
Create activities that are appealing to kids of all demographics and families.
Track daily administrative paperwork for events conducted within the resort.
Construct and present a proficient budget analysis and expense report to present to management upon completion of the summer internship

High school or equivalent education required. Currently enrolled in a college Recreation or Hospitality degree program. Must pass State of Florida background check.


One or two years experience in the field or related area.
Strong communication and computer skills.
Desire to learn and succeed in commercial recreation field.
Willingness to work consecutive hours, weekends, and holidays.
Ability to work successfully in coordination with other interns.
Ability to bring sincere enthusiasm into the work environment to establish fun and energetic activity programs for our guests.

Licenses or Certificates
Must possess valid Drivers License. CPR/First Aid certification preferred.

Must be able to work from May 21 until August 5, 2018.
Hourly rate of $11.00.

Room Attendant

Posted: 10/18/2017

Type: FT - Housekeeping

Clean guest rooms in accordance with established Resort Collection quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale.

Clean and reset guest bedroom, bathroom, living room, kitchen, balconies and other areas according to established standards.

Organize and stock cleaning cart and organize linen closets on floors assigned.

Complete accurately, and in a timely manner, any assigned paperwork.

High school or equivalent education preferred.

Some kind of housekeeping or janitorial experience required.
Starting hourly rate of $10.00 with a pay increase in 90 days.
Must be able to work weekends and have reliable transportation to and from work.

Association Accounting Clerk

Posted: 10/05/2017

Type: FT - Community Association Management


Summary: Prepare, examine and analyze accounting records, financial statements, and other financial reports to assess accuracy and completeness to reporting and procedural standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Prepare and review monthly financial statements. Code vendor invoices and review for accuracy. Process checks, prepare, and review all transfers for funds. Process all incoming assessments payments.
Prepare and review replacement reserve and maintenance contingency schedules. Answer questions from board members concerning invoices and transfers. Review vendor statements for accuracy or disputes. Attend monthly (or as required) Board meetings.
Perform the duties of other accounting associates if an associate is unavailable, absent or needs help. Must be able to perform any or all accounting responsibilities for all companies. Assist with budget preparation (operation and reserves). Organize special projects/maintain special project spreadsheets.
Judgment and decision making skills—considering the relative costs and benefits of potential actions to choose the most appropriate one.

One year certificate from college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience. Association accounting experience required. Banking experience a plus. Knowledge of accounting principles and practices.

Computer Skills:
To perform this job successfully, an individual should have above average knowledge of Word Processing software; Spreadsheet software; Accounting software and Payroll systems. Great Plains knowledge a plus.
Ten key proficient.

Hourly rate depending on experience.

Condo Maintenance & Pool Tech

Posted: 09/25/2017

Type: FT, Community Association Management

Responsible for coordinating and providing for the maintenance of all buildings and building equipment.

Maintenance of all association property and equipment, upkeep of the pools/spa and common areas.

Perform scheduled inspections on building equipment and buildings, maintain storerooms and pump rooms.

Perform Monthly HVAC preventive maintenance, and assist with custodial duties, as needed.

High school or equivalent education preferred.

Minimum 2 years experience maintenance, preferably in a resort environment.

Licenses or Certificates
Must possess valid Drivers License. CPO - Certified Pool Operator preferred or the ability to receive certification within 3 months of employment.

Must be able to work flexible schedule.

Salary depending on experience.

Reservations Agent / Vacation Planner

Posted: 06/03/2017

Type: PT, Sales and Marketing

The Reservation Sales agent handles all guest calls for booking reservations. Answers questions regarding rates and availability and asks questions to help determine the resort that would best suit their vacation rental needs. Serves the guest by giving accurate information in an efficient, courteous and professional manner. Job duties will require outbound calls to guests and data entry of online reservations.

Answer reservations line in a professional, friendly and efficient manner. Provide guests with the requested information concerning the resort, rates, availability, the resorts amenities and the surrounding area. Obtain the necessary information from the guests and enter into the NAVIS and SMS system. Agent must be effective in sales and customer service and adhere to the NAVIS compliance guidelines and sales philosophy.

Process incoming Online Travel Agency (OTA) reservations correctly and in a timely manner. Agent will make outbound calls to return voicemails and follow up with guests that previously shown interest in Resort Collection. Any other duties as dictated by supervisor or manager.

High school or equivalent education preferred.

Previous call center/customer service experience preferred. Must have excellent customer service skills.

Starting pay of $11.00 per hour.

On call Massage Therapist

Posted: 05/19/2017

Type: PT, on call, Activities Department

To provide Resort Collection guests, owners and outside clients with top quality spa services in a professional manner.

Provide a customized massage therapy session for each and every client. Educate clients in the value of receiving massage frequently and if possible, assist them in booking return appointments.

Learn and follow The Club desk operations so as to assist in whatever capacity is necessary when no spa appointments are booked.

Maintain the overall neatness and cleanliness of the massage rooms. Maintains inventory of massage products, towels etc.

Licensed Massage Therapist with a minimum 1-year experience.

Licenses or Certificates
Professional Certification and Massage Therapist insurance.
License issued by State or other regulatory agency.
First Aid, CPR.

On-call position, Commission of 30% of service plus 20% gratuity plus any additional tip.

5% Maintain schedule and record of all massage appointments.

5% Monitor spa supplies and product inventory, up sell retail products after spa therapy, assist in ordering.

5% Assist in scheduling and training new therapists in selected treatments when the need for additional therapists arises.

Housekeeping Inspector

Posted: 02/07/2017

Type: FT, Lodging Division

Inspect guest units and public areas in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. Ensure the prompt return of clean units to reception for resale to incoming guests.

Inspect guests units to ensure cleanliness, maintenance and set up standard, as well as to verify status. Ensure everything is in working order and record and follow-up with all maintenance work orders. Inventory all unit supplies and report items to be replaced due to damage

Assist in maintaining a clean, well-stocked and orderly linen room. Assist Room Attendants and Housekeeping Aides as needed. Clean units if needed.

Complete accurately, and in a timely manner, any assigned paperwork. Train Room Attendants on Resort Collection Standards.

Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.

Perform other duties as requested such as cleaning unexpected spills, executing special guest requests, and cleaning of units.

Assist other housekeeping employees in maintaining clean and organized work and public areas. Work with other departments such as Front Desk, Rental Services, Maintenance and Laundry to ensure our guests are satisfied with their unit and enjoy their stay.

High school or equivalent education preferred.

Prior Housekeeping/Janitorial/Hospitaltiy experience required. Must be detail oriented with high standards for cleanliness. Prior Inspector experience preferred and must have excellent customer service skills. Must be able to work weekends.

Drivers License is required

Starting pay of $12.00 per hour with pay increase in 90 days.

Real Estate Agent

Posted: 01/01/2017

Type: RC Real Estate Group

Independent Contractor Status

Minimum Standards & Qualifications

In order to maintain our Independent Contractor status, the following items are both
understood and followed in day-to-day operations:

1. Associate pays all of their own BCAR dues. Associate pays for his/her continuing education expenses and renewal fees.
2. Associate pays auto expenses without compensation from Broker.
3. Associate pays own entertainment expenses without reimbursement.
4. Associate has not been required to maintain specific floor day schedules, nor forced to attend meetings. Although, if the Associate is unable to adapt to the suggested schedule the Broker will assign another associate to take Associates days.
5. Associate is not required to meet mandatory quotas but will be subject to minimum performance productivity.
6. Each Associate shall decide individually when to take vacations. The Associate is responsible for locating another Associate to assume the responsibility for covering floor time.
7. Associate pays own income tax and F.I.C.A.
8. Associate receives no minimum salary or sick pay.
9. Association with Broker may be terminated by either party at any time upon notice, but the rights of the parties to any fees which accrue prior to said parting shall not be divested by either party.
10. Each Associate is directly subject to sanctions from governmental bodies and will use the National Association of REALTORS Code of Ethics as a professional guideline.
11. An Associate is not required to join training programs or group programs.
12. Each Associate will sign an Independent Contractor Agreement every 5 years.

Florida Real Estate license is required.

Join the Resort Collection Team

Resort Collection isn’t just a great company to vacation with, it’s a great company to work for too. We have immediate openings for talented and motivated professionals. Apply online or in-person at 11212 Front Beach Rd., Panama City Beach, FL 32407.

Apply Online


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